Wrinkles
When a rug is placed between a hard and soft surface, wrinkling is inevitable. Wrinkling isn’t a manufacturing defect and is a quick fix! Simply turn your rug over and roll it tightly. Allow it to remain rolled for a few minutes to resolve most of the creases.
Spot Removal
Should anything spill on your rug, the quicker you clean it, the better. Simply use a kitchen cloth with cold water to spot clean the affected area on your rug. This will remove most of the stain.
Shedding
It is very common for rugs to shed during the first few weeks, especially in high traffic areas; making it easy to spot small fibers in your container when you vacuum. Don’t worry - loose and excess fibers from the rug are characteristics of the material used.
Sprouting
Sprouting occurs when small tufts of loose yarn extend above the surface of the pile. If you notice sprouting, be sure to check that your vacuum is not set too low, as it could be pulling fibers from the pile. If you see a loose loop or part of a loop above the surface of the pile, do not pull it. Some loops work loose; this is normal and not a defect. You can also cut the loop level with the surface of the pile.
Shading/Watermarking
Shading, or watermarking, occurs in almost all cut pile area rugs. This is caused by a slight directional change in the pile that causes light to reflect differently on the surface. Shading is an inherent characteristic of all pile rugs and is not a manufacturing defect.
Pile Crush
Indentions develop when furniture sits on a rug for an extended period of time. In most cases they can be removed by rubbing over the indented area with the edge of a coin, or by gently moistening the area with steam from an iron.
