FAQ

Ordering

How do I purchase a rug?

Unique Loom sells only to trade professionals (retail stores and Interior Designers). If you are a member of the trade, you can apply for a Wholesale Account to access pricing and purchase a rug.

If you’re a consumer, please click here.

Can I order a sample?

Yes. Members of the Unique Loom Wholesale Program receive up to 50 Free Samples per calendar year. To your samples, contact support@uniqueloom.com.

Is there an Order Minimum?

There is no order minimum or opening minimum with Unique Loom.

Do you offer custom sizes?

Unfortunately, at this time we do not offer custom sizing, however, we house a wide selection of over sized rugs that can fit your project’s needs.

Shipping & Returns

Can I track my order?

Once your order has shipped you will receive an email with your tracking information.

How much does shipping cost?

Shipping is a $15 flat fee per rug within the continental U.S.

What is your return policy and how do I start a return?

You can return your rug within 30-Days for a $25 restocking fee. In order to process a return, please contact a member of our Customer Care Team via email at support@uniqueloom.com or via phone at 1-800-765-6958 with your Order ID number along with the email address associated with your order.

General Information

How do I check what is in stock?

For inventory questions, please contact your Account Representative.

Where are your locations?

Showroom locations:
High Point - Market Square 290
Las Vegas - World Market B-424
Dallas - Design Center 112

How do I receive a catalog?

We have brochures available for all machine-made rugs. To request a copy, contact support@uniqueloom.com.