At Unique Loom our goal is to keep our policies as simple as possible for you, our valued customer.
We offer a generous 30-day return for all non-defective items, 10 days for defective items and 7 days for claims on damaged or lost items. Only returns or claims made prior to these respective time periods will be reviewed. If upon return, Unique Loom determines there is damage or defect due to usage, the customer will be responsible for the cost of the rug plus all shipping charges.
We do not charge restocking fees for our machine woven products that are returned in new condition within the time limits set forth. For all One-of-a-kind rugs you will be assessed a restocking fee of 5%.
Return shipping for any non-defective merchandise is the sole responsibility of the customer.
Please contact firstname.lastname@example.org
or call 1-800-765-6958
with your order ID number along with the email address associated with the order.